... at multiple levels (user requirements, functional and non-functional requirements) Defining and setting the ... on many levels (User requirements, functional and non-functional requirements) Practical knowledge of requirements ...
... , etc., and saves time for customer service agents, who can then ... , etc.) or become a standalone customer service platform. We are: Growing ... with Akka framework Experience with functional programming libraries like Cats, Fs2, ...
... positioningCustomer-centric - strong focus on customer needs and ability to translate those needs into actionable servicesAbility to work effectively with cross-functional teamsDemonstrated ability to lead and ...
... goal is to help understand customer behavior (Customer Intelligence) and engage them (Marketing ... and the importance of seamless customer service and satisfaction. We roll ... will lead and coordinate cross-functional teams dedicated to delivering specific ...
... positioningCustomer-centric - strong focus on customer needs and ability to translate those needs into actionable servicesAbility to work effectively with cross-functional teamsDemonstrated ability to lead and ...
... -use Contribute to transfer of functional requirements to development and test ... the MS Dynamics CRM 365 Customer Engagement platform, most preferable Sales and Marketing, Customer Service, Field Service modules Knowledge ...
... , risk management, compliance, and customer intelligence platforms. With offices in ... and on-call when necessary. Functional Responsibilities 3 years’ experience with ... systems, network, software application and customer service issues. Must be able ...
... ; identify, interpret, validate and document customer requirements
... methodical and disciplined approach Proactive customer support and problem resolution Ability ...
... meetings and workshops with the customer Taking ownership of topics and ... full custom implementation. Knowing that Customer Experience (CX) in the digital ...