... the roleAs a Quality Alert Management Lead you will act as ... or affiliates before communicating with management, authorities, and customers.Benchmarking and ... you are passionate about quality management and eager to make a ...
... second level support in the service desk by diagnosing IT fault messages in the hardware and software area (incident management) You accept incoming reports via ... in the field of IT service management Comprehensive skills in the use ...
... of IT governance and IT service management as well as in the management of IT projects and change ... environment and of IT process management tools Certification in IT service management (e.g. ITIL), project management (e.g. PRINCE2, PMP) desirable ...
... support to the Entry-into-Service; Support to the Contracting Authority in the management and oversight of the migration ... qualification and the entry-into-service; Support to the Contracting Authority in the management of the anomalies handling up ...
... deep understanding of IT infrastructure, service management (ITIL framework), and other IT ... years of experience in bid management, technical writing, or IT service delivery, preferably within the IT ...
... deep understanding of IT infrastructure, service management (ITIL framework), and other IT ... years of experience in bid management, technical writing, or IT service delivery, preferably within the IT ...
... result in zero missed service level agreement (SLA) conditions.What ... Audio Codes, PeterCOnnect, Sonus.Customer service orientated and pro-active thinker. ... as the development, implementation and management of applications, infrastructure, and connectivity. ...
... . Secure the quality of our service network by timely training, tooling and other supportive materials. Regional customer satisfaction management (NPS), assist partners to close ...
... result in zero missed service level agreement (SLA) conditions.What ... Audio Codes, PeterCOnnect, Sonus.Customer service orientated and pro-active thinker. ... as the development, implementation and management of applications, infrastructure, and connectivity. ...
... result in zero missed service level agreement (SLA) conditions.What ... , Aruba, RiverBed etc.Customer service orientated and proactive thinker.Problem ... as the development, implementation and management of applications, infrastructure, and connectivity. ...