... to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic ... maintain high level of customer satisfaction while meeting guidelines (mostly ...
... a new project in our Customer Service sector. Youll be working from ... a growing company in the Customer Service industry. We pride ourselves on ... written and spoken). Experience in customer service or technical support roles. Strong ...
... part of our cohesive Sales & Customer Success team, as the face ... us is expertise in technical customer support, and a passion to ... years of professional experience in customer support - ideally with B2B software ...
... .As a full-service, data-driven customer experience transformation, we partner with ... strong understanding of service delivery and day to day ... from HR Shared Service Center area Excellent customer service skills and stakeholder management skillset, ...
... 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... collaboration with our Global IT Service Desk. If you have a ... of Salesforce Clouds including Sales, Service, Marketing, and Experience Cloud. Proficiency in Salesforce Mobile Apps and Customer Portal. Experience with integrations such ...
... and hands-on experience in Service Level Management , Reporting and Performance ... practices. Hands-on experience on service management tools and technologies. Ability ... and implement strategies to enhance service quality. Documentation: Maintain accurate and ...
... are looking for a motivated Service Technician to provide the desired level of customer service. Our aim is to provide a successful service that improves customer satisfaction, maximizes customer retention, and increases profitability. JOB ...
... practical experience in projects and customer service is desirableCitrix Virtual Apps and ...
... procedures.Responsibilities:Answers initial customer calls and answers routine questionsResponds to customer concerns by following standard scripts ... a timely mannerDemonstrates strong customer service, communication and problem-solving skillsQualifications: ...