... and internal teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application ... the UMP application as the 2nd line of support Ensure and maintain high satisfaction ...
... role in providing 1st and 2nd 3rd level support for our brand-new Salesforce ... absences, holidays, and public holidays. 2nd 3rd Level Support: Deliver 2nd 3rd level support as needed for ticketing, support cases, and service request resolution. ...
... Services Analysts provide 1st and 2nd level support to clients using Epiq’s proprietary software solutions as well as third-party software applications. Additionally, the Global Support Services team provides internal support to Epiq associates from ...
... . Lead efforts to shape the support processes. Conduct post-incident analyses ... , and debugging tools. Knowledge of support processes and ITIL practices. Proven ...
... on 3rd line technical support cases that are routed to ... Requirements: Working in Technical Support (2nd or 3rd level) Experience in monitoring, maintaining, troubleshooting ... , Mentor and Psychologist support, Group Insurance, technical trainings and ...
... existing applications, which includes level 3 support, bug fixing and any new enhancements as agreed with the app support team, Deploy the applications in ... pattern, Maintain the low-level design document with the support of solution data architects, Create ...
... do? ● Take on the high level art direction of the project ... the conceptual stage of the level conception. ● Create materials to push the high level concepts of level prototypes. ● Work with a variety ...
... Redis in high SLA environments. Support of RDBMS technology will be ... DR activities. * Write maintain OS level scripts for DB automation and application maintenance. * Provide technical expertise and hands-on support in consolidation and migration of ...
... to ensure proper code quality level. Identify and introduce quality assurance ... , providing guidance, mentorship, and technical support. In-depth knowledge of data ... Gallup Certified Strengths Coach to support your growth. Grow as we ...
... internal designs and user documentation. Support ITSM processes. Job requirements: Azure Associate certification or equivalent knowledge level. Linux (RHEL and or SLES) ...