2nd Line Support Engineer
... teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more ...
... . About the role: As a Support Specialist, you will be responsible for providing exceptional customer support to our users. You will ...
... promote better incident management and customer support Qualifications & Characteristics: • Minimum of 2 years customer-facing technology support experience both over the phone ...
... act as an interface between customer service teams, sales engineers and our internal experts from R&D, Project & Product Management, and provide support to customers and sales engineers ...
... outcomes Drives customer technology transitions, influencing solution architectures and services Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ ...
... . Lead efforts to shape the support processes. Conduct post-incident analyses ... , and debugging tools. Knowledge of support processes and ITIL practices. Proven ...
... customers. Provide support to customers experiencing application workflow or technical issues by displaying an in-depth level of understanding of the customers’ clinical workflow. Use troubleshooting techniques to analyze and resolve customer technical ...
... the ABAP Developer L3 Production Support you will be contributing to the success of our customer projects and taking part in L3 support of S 4 HANA projects ...
... 1st and 2nd 3rd level support for our brand-new Salesforce ... Salesforce administration, data management, user support, and collaboration with our Global ... in Salesforce Mobile Apps and Customer Portal. Experience with integrations such ...