... and support to Customer Centers. Specifically, You will report into the Service Configuration and Quoting Program Manager. ... new and adjusted service products by the VTS marketing team.You will incorporate Customer Centre requirements and review necessary ...
... party issues.Own and handle customer support requests in accordance with customer service levels, ensure customer service level agreements are met.Propose, ...
... procedures.Responsibilities:Answers initial customer calls and answers routine questionsResponds to customer concerns by following standard scripts ... a timely mannerDemonstrates strong customer service, communication and problem-solving skillsQualifications: ...
... related to the service contract, responding to inquiries from management, Zebras sales teams and the customer. Are you want to be ... assigned contractsResponds to customer or internal inquiries regarding service contract entitlements, invoices and purchase ...
... to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic ... maintain high level of customer satisfaction while meeting guidelines (mostly ...
... a new project in our Customer Service sector. Youll be working from ... a growing company in the Customer Service industry. We pride ourselves on ... written and spoken). Experience in customer service or technical support roles. Strong ...
... .As a full-service, data-driven customer experience transformation, we partner with ... strong understanding of service delivery and day to day ... from HR Shared Service Center area Excellent customer service skills and stakeholder management skillset, ...
... collaboration with our Global IT Service Desk. If you have a ... of Salesforce Clouds including Sales, Service, Marketing, and Experience Cloud. Proficiency in Salesforce Mobile Apps and Customer Portal. Experience with integrations such ...
... 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... and hands-on experience in Service Level Management , Reporting and Performance ... practices. Hands-on experience on service management tools and technologies. Ability ... and implement strategies to enhance service quality. Documentation: Maintain accurate and ...