2nd Line Support Engineer
... teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... is a highly technical, client support role that requires superior customer service skills. This is not a Desktop Support role. Shift: Sat - Mon - 8: ...
... between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more ...
... experience with Salesforce administration and support. Strong understanding of Salesforce Clouds including Sales, Service, Marketing, and Experience Cloud. Proficiency in Salesforce Mobile Apps and Customer Portal. Experience with integrations such ...
... implementation of tools, systems and service assurance Supports presale activities and translate business requirements into solution design Builds customer simulations in test labs to ...
... to complete orders where managed service support is request Coordinate with other services teams where cloud and virtualisation-specific issues are escalated Advocate for customer needs within Sonalake Prepare troubleshooting ...
... . Lead efforts to shape the support processes. Conduct post-incident analyses ... , and debugging tools. Knowledge of support processes and ITIL practices. Proven ...
... German and English to provide support to Diebold Nixdorf Service Operations and local service Partners. As part of this ... windows Experience in administration of customer IT infrastructure Understanding of Service Desk (area) general processes We ...
... , delivery and reporting. Provides security support for business projects delivering new changed IT business solutions. Provides advisory service and contributes EHC IT and ... and provide a rapid response service in the event of a ...
... automation, reliability, maintainability, security and customer satisfaction. Make use of CI CD framework to rapidly support lifecycle management of the platform. Acting as L2-L3 support for incidents, problems and service request. Work with various teams ...