2nd Line Support Engineer
... teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... teams to offer 2nd line support, manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use cases, ensure the ...
... between our Engineering team and Customer Operations team. You will provide support directly to our customers and also assist other Support team members in solving more ...
... promote better incident management and customer support Qualifications & Characteristics: • Minimum of 2 years customer-facing technology support experience both over the phone ...
... . Lead efforts to shape the support processes. Conduct post-incident analyses ... , and debugging tools. Knowledge of support processes and ITIL practices. Proven ...
... outcomes Drives customer technology transitions, influencing solution architectures and services Complies with and supports company policies and processes and utilizes relevant tools to effectively execute the role and support Professional Services’ ...
... experience in a technical support or administration role in software, ... within the healthcare industry Associate Degree in IT or related field; Bachelor’s Degree Highly-motivated team player with strong customer service and problem resolution skills ...
... for our customers and drive customer interactions by thoughtfully working with ... , drivers connector) Have a strong customer focus and ownership Able to write effective handoffs from shift-to-shift for ongoing support issues Have a willingness to ...
... customer satisfaction. Make use of CI CD framework to rapidly support lifecycle management of the platform. Acting as L2-L3 support for incidents, problems ... Support ITSM processes. Job requirements: Azure Associate certification or equivalent knowledge level. ...
... customer satisfaction. Make use of CI CD framework to rapidly support lifecycle management of the platform. Acting as L2-L3 support for incidents, problems ... Support ITSM processes. Job requirements: Azure Associate certification or equivalent knowledge level. ...
... ensuring their continuous operation, handling customer relationships, and incidents with precision. ... role: Assistance with core product support across all environments: Development (DEV), ... that are applied to support, A good understanding of Management ...