... deliver exceptional customer service and navigate various online resources effectively.Utilize case management systems and telephony tools to ... contact center performance, including service level adherence, queue management, and agent availability, to make ...
... and compliance of the Service Platform.Collaborate with stakeholders to define and document configurations management processes and policies.Design and ... integrations.Strong understanding of IT Service Management (ITSM) processes.Certification around ITIL ...
... deliver exceptional customer service and navigate various online resources effectively.Utilize case management systems and telephony tools to ... contact center performance, including service level adherence, queue management, and agent availability, to make ...
... deliver exceptional customer service and navigate various online resources effectively.Utilize case management systems and telephony tools to ... contact center performance, including service level adherence, queue management, and agent availability, to make ...
... deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to ... center performance, including service level adherence, queue management, and agent availability, to make ...
... deliver exceptional customer service and navigate various online resources effectively. Utilize case management systems and telephony tools to ... center performance, including service level adherence, queue management, and agent availability, to make ...
... Delivery and Operations department for service delivery, based on strong interaction and network. Support the Sales & Relationship Management teams and Operations, at a ...
... Knowledge and Experience: • Proven customer service or administrative experience • Knowledge of customer service and office management systems and procedures • Excellent time management skills and ability to multi- ...
... Knowledge and Experience: • Proven customer service or administrative experience • Knowledge of customer service and office management systems and procedures • Excellent time management skills and ability to multi- ...
... customer orders and calls, case management in Sales Force, but can extend to responsibilities across customer service orders, returns and financial transactions ...